EP Direct : Resources & Support : Frequently Asked Questions

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

What kind of work does ep>direct do?
What is a "proof"?
What are the comparative advantages of producing my job on your copying devices versus producing them on your presses?
I see that most of ep>direct's estimates are based upon a computer ready file. What does that mean?
How can I send my electronic file to ep>direct.

What kind of work does ep>direct do?
Even though ep>direct uses high end printing technology to produce your project, we use good old fashioned customer service to work with you during the project.

Nowadays it's refreshing to find a printer who truly pays attention. When your projects are finished on time without a hitch, you've found somebody you can trust.

Services - Our high-speed printers can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art Docutech production equipment allow us to deliver work quickly and efficiently.

Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, produce tabs for manuals, and just about any other bindery process you could ever need.

Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
What are the comparative advantages of producing my job on your copying devices versus producing them on your presses?
The advantages of our copying (or xerographic) devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If collating is required, the copier can also collate as it prints. On longer runs or where multiple colors are desired, as well as when screens or halftones require a higher resolution, offset printing would be the best alternative. The only disadvantage of the printing process would be the little bit longer production time requirements.
I see that most of ep>direct's estimates are based upon a computer ready file. What does that mean?A computer ready file is a electronic file that you the customer supplies to ep>direct. Your computer ready file needs to have been created in a computer application that can be sent to the appropriate printing output device. Certain office applications such as the Microsoft Suite of products are wonderful for going direct to copiers and large format ink jet printers, but are very clumsy and do not work at all when they are sent to output devices that need to be separated into the four colors (CMYK) for full color printing. To play it safe, create in Quark, PageMaker, Illustrator, Photoshop, or CorelDraw for your full color printed projects.
How can I send my electronic file to ep>direct.Your file may be given to us on any type of popular media disk, sent to us as an e-mail attachment, sent to us via this website, or put on the ep-direc.com FTP site. If you are in one of our local service areas, our courier or customer service person can pick up your disk at your office.




				Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place. As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below. What kind of work does ep>direct do? What is a "proof"? What are the comparative advantages of producing my job on your copying devices versus producing them on your presses? I see that most of ep>direct's estimates are based upon a computer ready file. What does that mean? How can I send my electronic file to ep>direct. What kind of work does ep>direct do? Even though ep>direct uses high end printing technology to produce your project, we use good old fashioned customer service to work with you during the project. Nowadays it's refreshing to find a printer who truly pays attention. When your projects are finished on time without a hitch, you've found somebody you can trust. Services - Our high-speed printers can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art Docutech production equipment allow us to deliver work quickly and efficiently. Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you. Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, produce tabs for manuals, and just about any other bindery process you could ever need. Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch. What is a "proof"? A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person. On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear. What are the comparative advantages of producing my job on your copying devices versus producing them on your presses? The advantages of our copying (or xerographic) devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If collating is required, the copier can also collate as it prints. On longer runs or where multiple colors are desired, as well as when screens or halftones require a higher resolution, offset printing would be the best alternative. The only disadvantage of the printing process would be the little bit longer production time requirements. I see that most of ep>direct's estimates are based upon a computer ready file. What does that mean?A computer ready file is a electronic file that you the customer supplies to ep>direct. Your computer ready file needs to have been created in a computer application that can be sent to the appropriate printing output device. Certain office applications such as the Microsoft Suite of products are wonderful for going direct to copiers and large format ink jet printers, but are very clumsy and do not work at all when they are sent to output devices that need to be separated into the four colors (CMYK) for full color printing. To play it safe, create in Quark, PageMaker, Illustrator, Photoshop, or CorelDraw for your full color printed projects. How can I send my electronic file to ep>direct.Your file may be given to us on any type of popular media disk, sent to us as an e-mail attachment, sent to us via this website, or put on the ep-direc.com FTP site. If you are in one of our local service areas, our courier or customer service person can pick up your disk at your office.